Blog
Notes on customer feedback, prioritization, and building Feedury.
Stakeholder Voice vs. Customer Voice: Prioritizing Without Losing to Internal Politics
How to prioritize feature requests without letting the loudest internal voice win, when stakeholder demands and customer feedback pull in different directions.
The Benefits and Trade-offs of Sharing Your Product Roadmap With Customers
What you gain by making feature status public to customers, and what to watch out for. Covers a practical approach to status granularity that balances both.
UserVoice, Productboard, and Canny: How Feedback Tools Have Evolved and How to Choose
A fact-based breakdown of UserVoice, Productboard, and Canny by pricing and features, organized by lineage rather than "newest is best." Includes how to pick based on the problem you actually need to solve.
How to Hear From Your Silent Majority
Only a small, vocal slice of customers ever post or vote on a feedback board. Here are concrete ways to hear from the silent majority who never speak up.
Managing Feature Requests Around Deciding What Not to Build
A framework for deciding which feature requests not to build, and how to communicate that decision without damaging trust.
Does Anonymous Feedback Actually Work? A Look Through Psychological Safety
Why anonymous feedback tends to surface more candid input than named submissions, viewed through psychological safety. Covers when to use anonymous vs. named posting and the trade-offs involved.
How AI Is Changing Product Feedback: Summaries, Clustering, and Follow-up Questions
A breakdown of what AI actually brings to product feedback management, split into three capabilities: summarization, similar-request clustering, and follow-up questions. Includes what AI cannot do.
Designing Feedback Collection for a Closed Beta
Closed beta groups are small enough to give each voice real attention, but a poor collection design still lets feedback slip through the cracks. Here is how to design feedback collection during a closed beta.
How Should a Pre-PMF Product Handle Customer Feedback?
What changes about handling customer feedback before reaching product-market fit, and why which segment a voice comes from matters more than volume.
Looking for a Canny Alternative With Japanese Support? A Framework for Comparing
Key points to check when comparing alternatives to Canny: pricing model, UI language, and feature coverage. A detailed side-by-side table is available at /canny-alternative (currently in Japanese).
Building Feedback Management in Notion — and What Comes After
A fair look at the basic setup for tracking feature requests in Notion, what it handles well, where it falls short, and when it makes sense to move to a dedicated tool.
How to Actually Use Your NPS Free-Text Comments
NPS scores get tracked automatically, but the free-text comments that come with them often go unused. Here is how to turn those comments into something actionable.
Comparing Feature Prioritization Frameworks (RICE, Kano, MoSCoW) and Their Limits
How RICE, Kano, and MoSCoW work as prioritization frameworks, and the blind spot they all share when it comes to feature requests.
Before You Start Collecting Customer Feedback: What to Sort Out First
What to figure out before comparing feedback tools: who you're collecting from, why, and who acts on it. Settle these first and avoid re-organizing a pile of scattered requests later.
When Does Spreadsheet-Based Feedback Tracking Break Down?
A look at the specific signs that spreadsheet-based feedback tracking has hit its limits, framed around three concrete triggers. We also cover when spreadsheets are genuinely still fine.
How to Bring Customer Feedback Scattered Across Support, Sales, and Social Media Into One Place
Customer feedback tends to scatter across support tickets, sales calls, and social media mentions. Here is how to funnel it into one place, and the operating rule that matters more than picking a tool.
Counting Feature Requests Won't Tell You What to Build Next
Tallying customer requests tells you how loud a request is, not why people want it. Here's why the reason behind a request matters, and how Feedury handles it.
What Is a Feedback Management Tool? A Guide for Indie Developers and Small SaaS Teams
What a feedback management tool is and what to compare when choosing one, in Q&A form. Key checks for indie developers and small SaaS teams picking their first tool.
Building a SaaS on Cloudflare Alone — Feedury's Architecture
The technical stack and reasoning behind building Feedury, a feedback management SaaS, as a solo project using only Cloudflare Workers, D1, Workers AI, and Hono.